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FAQ

How do I change or cancel my order?

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized.

 

How do I set my shipping address?

Please specify your address, or if you cannot confirm it or if you want to change your shipping address, you can contact us in time, we're 24/7 in services.

 

When will my order arrive?

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.

 

How do I track my order?

We will email your tracking information as soon as your order has shipped. Usually, you will receive the tracking number one day after we have shipped your order. Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.

 

What if I have missing items in my order?

If something is still missing, please contact us immediately.

 

How do I return an item?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

 

What if the item I received is defective/incorrect/damaged?

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item, and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

 

How long is the returns process?

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.